Shipping Policy

Last updated: 11.08.2026

ayue currently ships orders to Poland and selected countries within the European Union.

Available shipping destinations, shipping methods and shipping costs are displayed at checkout. Shipping availability may vary depending on the destination.

Shipping Costs

Shipping costs may vary depending on the destination, shipping method, package size and other delivery-related factors.

The final shipping price will be shown at checkout before you place your order.

Processing & Delivery Times

Orders are normally processed within 1–3 business days after payment has been successfully received.

Estimated delivery times may vary depending on the destination and shipping method selected.

As a general estimate:

• Poland: approximately 1–5 business days
• Selected EU countries: approximately 3–10 business days

These timeframes are estimates only and are not guaranteed delivery dates.

Delivery may take longer during periods of high order volume, product launches, pre-orders, holidays, weekends, or due to circumstances outside of our control.

Pre-Orders

Products purchased as pre-orders will be shipped according to the estimated shipping timeframe stated on the relevant product page.

Pre-order items most likely may require additional time for production and preparation before they can be dispatched.

The estimated shipping date for a pre-order is not a guaranteed delivery date and may change due to production, supply, quality control or shipping-related delays.

If an order contains both in-stock items and pre-order items, the order may be shipped once all items are ready.

Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information, depending on the shipping method used.

Tracking information may take some time to become active after the parcel has been handed over to the carrier.

ayue is not responsible for delays in tracking updates provided by the carrier.

Delayed, Lost or Misdelivered Parcels

ayue is not responsible for delays, failed deliveries, lost parcels or other shipping issues caused by the carrier or by circumstances outside of AYUE's reasonable control, to the extent permitted by applicable law.

This may include carrier delays, incorrect routing, strikes, extreme weather, customs procedures, operational disruptions or other events outside our control.

If your parcel appears to be lost or has not arrived within a reasonable timeframe, please contact us at ayue.support@gmail.com with your order number and tracking information. We will provide reasonable assistance and, where possible, contact the carrier to investigate the shipment.

ayue does not guarantee a specific delivery date unless a specific delivery date has been expressly agreed with you.

Nothing in this section limits any mandatory rights you may have under applicable consumer law.

Incorrect or Incomplete Address

Customers are responsible for providing a correct and complete delivery address when placing an order.

ayue is not responsible for delivery problems caused by incorrect, incomplete or outdated information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If a parcel is returned because the address provided was incorrect or the parcel could not be delivered for reasons attributable to the customer, additional shipping costs may apply if the parcel needs to be shipped again.

Refused or Uncollected Parcels

If a parcel is refused or not collected by the customer and is subsequently returned, please contact us at ayue.support@gmail.com.

Any additional shipping or handling costs resulting from the refusal or failure to collect the parcel may apply, to the extent permitted by applicable law.

Damaged Parcels

If your parcel arrives visibly damaged, we recommend taking photographs of the package and its condition before opening it, where possible.

If the contents are damaged, please contact us at ayue.support@gmail.com as soon as possible and provide your order number and photographs of the parcel and the damaged item.

We will assess the situation and, where appropriate, contact the shipping carrier.

Shipping Restrictions

We currently ship only to Poland and selected EU countries.

We reserve the right to temporarily suspend shipping to certain destinations where delivery is unavailable, significantly disrupted, or otherwise not reasonably possible.

The destinations available for your order will be shown at checkout.

Contact

For any questions regarding your shipment or delivery, please contact:

ayue.support@gmail.com